Dacor

We purchased a home with a 5 year old Dacor Discovery IQ Double Wall Oven. Model Number DYO230S.

Great looking and it has a very sophisticated and functionally rich digital control system. Problem is the digital control system does not work. The stove has a mind of its own and will just shut off for 24 to 48 hours and return to function randomly. Shutting the power off and turning it back on has no effect.

Dacor (Now Samsung) has been completely un-helpful. Bottom line response - tough. Product is no longer produced, replacement parts no longer in stock - "maybe there is a part on ebay" !@@#$$# Honest that is the answer. I have called parts companies who also complain about Dacor (now Samsung).

No luck. So we will now need to purchase a replacement product for anywhere from 4,000 to 10,000 dollars. To replace a 5 year old - $8,000 product. It will not be a Dacor or Samsung product.

And I will do my best to put similar reviews on the internet wherever I can.

Also, before the oven went whacky we needed to replace two lightbulbs for the oven lights. I called Dacor parts they were very helpful.

However no delivery for weeks. When I called back I was told this is now a Samsung parts service and that the light bulbs would be more than double the cost.

Do not purchase a Samsung or Dacor product.

The customer service there is HORRIBLE - I have called 6 times in less than a week. - 3 calls because every customer service rep gave me an appliance service rep who no longer supported the dacor products or woruld not service my zip code.

My appliance service locally finally helped me and I called DACOR 2 times later to get the heating element because the DACOR people didn't give me the correct information.

They actually ordered the part for me and got i shipped to me in 24 hours on the 6th call.

Unfortunately it isn't the heating element that is the problem it is my relay board. My Service folks who DO NOT SERVICE DACOR have come out 2 times now - thank goodness they are kind and offering customer service- I called DACOR back a week later and they refused to order the part and have it shipped = which I was told they would do if the heating element didn't solve the problem.

- they have kicked me down the road to another customer service center with yet another 1800 number - They will not help because my product is not under warranty. totally different response from the customer service I received one week ago

So disgusted with this company.

DISAPPOINTED - if I had to use one word to describe our experience with Dacor with not only our $8K+ 42" Built In Refrigerator that is sitting at 70+ degrees in the freezer and fridge sections but SO DISAPPOINTED with their poor customer service and lack of concern resolution tools for their team to even try to help.

They are supposed to have high end luxury products. With that, anyone would expect to have a luxury customer experience.

However, our family has been WITHOUT a working unit since January 6th. That is less than a month from when we had it installed but almost a month from today. We followed the proper protocols to get it repaired. Took almost two weeks to even get a technician.

Once we did, he confirmed it needed to be replaced. We got approval and now learned we have wait another 2-3 weeks to get a separate decision to be made. Requested if there is any way to escalate our concerns but can't even talk to a supervisor for another 24-48 hours...apparently they will call when it is convenient to them. Dacor - have some empathy for your customers!

Imagine paying for a high end product to have no working fridge or freezer for a family of 6. Not sure how this is an acceptable practice.

POOR QUALITY, UNTRUSTWORTHY, DOES NOT CARE ABOUT THEIR CUSTOMERS.