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Below is my letter of complaint regarding the stove involved which is identified in the body of the letter:

Greetings,

We have been informed that Dacor has refused to correct the defective gas burner on our recently installed gas cook top model DYCT365GS.NG

Found out this information by pure chance when I spoke with Patrick of Webcoservices since Dacor has refused to return calls.

Their repair man found that one of our burners was not functionally properly by making a constant or intermittent puffing sound as well as having intermittent yellow flames

Upon calling PG&E, they have informed us that the yellow can lead to dangerous emissions CO, carbon monoxide which can and has killed people

We ask that you repair this as quickly as possible since we don't want to be part of th 50,000 persons who have been killed by CO in the home.

Your refusal may will constitute a serious violations of our home and life safety by refusing to fix this problem.

This Stove has been a constant problem since the day it arrived and may become a serious legal issue if the Co continues to emit in our house.

We hope that a responsible person at the senior level, at Dacor, understands the CO problems and can understand the serious legal problem behind and associated with this issue.

Please, as quickly as you can, correct this problem which you have refused to do.

Sadly, I have to threaten to take legal action of you continue to refuse to correct this problem. While not interested in having to go legal, but my safety is at stake as evidenced by the comments from PG&E.

Thank You

Fernando Olivas

Location: San Ramon, California

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